As the owner and CEO of 4-tel.com, Alex is the embodiment and inspiration of all that sets 4-tel.com apart from its competitors.  He has 30+ years of worldwide experience in the telecommunications industry grounded upon a strong operational background that includes installation & repair technician, PBX service manager, repair bureau manager, budget and results manager, and Senior Director of a major accounts service center supporting Fortune 500 customers.

Alex spent the first 10 years of his career primarily as a customer operations manager at Bell Canada, after which he has been Director of Network Operations, and Director of Quality at Unitel Communications Inc. (now Allstream Corporation), and General Manager for Architel Systems Corporation.  He has successfully consulted to the telecommunications industry since 1985, building a strong and highly regarded North American management consulting practice through his sub-contract work with TELIC (and then Computer Sciences Corporation) via his own private consulting practice, engaging him upon assignments that had him re-engineering service delivery processes and OSS architectures to developing business metrics and DSS models. Correspondingly, Alex has utilized his world-class facilitation and group leadership capabilities to assist some of the telecom industry’s leading companies, such as:  Deutsche Telekom, BellSouth, USWest, Bell Atlantic, GTE Hawaiian Telephone, Cincinnati Bell, Lucent Technologies, Telus, Rogers Communications, and Bell Nexxia.

Trained in quality and focused on results, Alex is very highly regarded by his peers and clients abroad. He is a highly motivated, high energy individual whose thought provoking facilitation skills make him a very captivating industry visionary to assist his clients with process engineering initiatives or strategic business development objectives.  Author of the company’s 4-TAÉ (Telecom Applied Experience) methodology, Alex has perfected a business solution integration approach that embeds the achievement of the business case objectives within each project milestone, and maintains a balanced program perspective within the four Domains of Business Transformation  -- Business Process, Enabling Technology, Enterprise Infrastructure, and Organizational Change Management.

Alex is responsible for 4-tel.com’s corporate infrastructure, managing the company’s strategic direction, and determining entry into new business opportunities. He directly manages all matters pertaining to the company’s corporate office including Human Resources, Legal Council, and Public Relations. Most importantly, Alex personally seeks out and recruits the finest minds the telecommunications industry has produced to join the 4-tel.com team and determines their corresponding assignments upon our client engagements. Renowned for his penchant to challenge existing paradigms, Alex is an out-of-the-box thinker who establishes and maintains the company’s culture to be the same – unique, best-in-class, and fun!

Alex is a Canadian citizen and currently resides in McLean, Virginia - the centre of the telecommunications industry in the United States.

 

As a Senior Partner of 4-tel.com, Mark establishes the technology vision and strategy for our company, and leads the path for forging strategic technology partnerships in the software and telecommunications industry.  Mark has nearly 20 years of worldwide telecommunications industry experience in system architecture, system integration, information technology, and technical product management, and he regularly contributes system architecture briefs for various industry forums and conferences.

Mark’s career began as a software developer.  His attention to detail, quality and innovation caught the attention of the founders of Phoenix Telecom, who recruited Mark to the position of General Manager Systems Environment. Instrumental in Phoenix’s pioneering of hand held technologies to the Telecommunications industry, Mark assumed the role of Development Manager upon Computer Sciences Corporation’s acquisition of this highly successful start-up software firm. Leaving the doldrums of mega-corporation life, Mark answered the calling of his entrepreneurial spirit and engaged upon numerous consulting assignments where his leadership, vision and communication skills, combined with his systems architecture knowledge, facilitation skills and experience helped him to deliver business solutions that exceeded his clients’ expectations, clients that include: NYNEX, AllTell, Cincinnati Bell, Rogers Telecom, and Deutsche Telecom.  Mark’s last posting, prior to joining the 4-tel.com team, was with Eftia OSS Solutions in the capacity of Senior Account Executive.  He was immensely successful in this role that saw him serve prominent, emerging carriers such as Arbros Communication, iBasis, Digital Broadband Communications, US LEC, KMC Telecom, CTC Communications, PaeTec Communications, Network Access Solution, and XO Communications (formerly Nextlink).

At 4-tel.com Mark is responsible for all aspects of the company’s information technology infrastructure and determining those technology strategies that 4-tel.com will embrace and support within the solutions we provide to our clients. His duties include the research, qualification and benchmarking of best-in-class technology solutions within the telecom marketplace as well as the certification and management of technology vendors invited to participate within 4-tel.com’s discerning technical alliance program.  By preaching his motto of  “Technology – but not for technology sake!” Mark has evangelized 4-tel.com to architect client solutions with best-in-class vendor packages that meet our holistic perspective of success. “While the successful production turn-up and integration deployment of any software package should be congratulated, our work is not complete until our customers have optimized this enabling technology and achieved the compelling business case arguments that initiated the project in the first place”.

A citizen of the United States, Mark works out of his office in Rochester, New York, the “Mecca of Independent Telephone”.

 

 

Pam is the telecommunication industry’s foremost expert in business management modeling and brings over 25 years of direct telecommunications work experience to her role of Sr. Partner - Research & Development. In this role Pam will establish Decision Support models, determine best-in-class benchmarks and develop DSS tools that 4-tel.com will embody and champion within the telecom industry.

Grounded with tenure in Line Operations and Decision Support as a manager with Bell Canada, Pam joined the highly successful telecommunications consulting firm TELIC Corporation as its Sr. Director of Consulting Services, then as VP of Product Development for the budgeting & DSS tool - FACTS. Leading the successful deployments and subsequent refinement of this DSS tool for the, then, 7 operating RBOC’s, Pam left CSC shortly after its acquisition of TELIC Corporation to assume the role of VP Sales and Marketing Support for Oncor Communications. It was at Oncor where she developed business models and DSS tools that have been publicly recognized and widely credited as significantly contributing to Oncor’s huge profitability and market success. Succumbing to the desire of a less rigid corporate lifestyle, Pam entered the world of independent consulting and continued her career as a telecom financial management & DSS expert, whereby she has been in constant demand to create, manage, and install business modeling and budgeting systems for some of North America’s leading carriers, such as: Qwest Communications, LCI Communications, Teligent, Michigan Bell, Ohio Bell, Bell of Pennsylvania, New York Telephone, Illinois Bell, New England Tel, Southern Bell, Southwestern Bell and Bell Canada.  Only through the Canadian Mountie-like recruiting persistence of our founder Alex Wilson, along with the challenge, support and intrigue to develop a next generation DSS tool for the new millennium were we able to successfully attract Pam to join 4-tel.com in 2000 and engage upon the ground floor of our future DSS software solution – FORTUNE.

As the creative genius and principal author of 4-tel.com’s “PROFIT” (Planned Resource Optimization via Financial Information Tracking) business model, Pam’s role of Partner – Research & Development has her responsible for the new product introduction and lifecycle management of the FORTUNE solution 4-tel.com is currently deploying at 2 of North America’s largest ILECs. This will include Pam having to assume Product Manager duties such as: the functional qualification of software vendor packages, specific PROFIT configurations and/or customizations per client engagement, data model and data mapping/data migration strategy and deployment as well as the development and management of the ongoing customer support infrastructure. Hence, Pam is 4-tel.com’s first point of contact for all FORTUNE product inquiries.  She is also our resident evangelist for our PROFIT business model and, correspondingly, our resident guru on how to correctly manage a telco for healthy and enduring profitably in the new millennium.

A citizen of the United States, Pam is located at the center of the American Telecommunications Industry reporting out of our Washington, DC area office.