| Solution Overview | ||||
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FORTUNE is a scalable decision support solution designed specifically for telecom operational excellence. Simply stated, FORTUNE provides a business solution that is invaluable in helping managers to make better business decisions. FORTUNE allows Executives and Managers to forecast, model, track, measure and analyze operations performance for optimum use of resources. It enables timely, fact-based decisions to reduce costs, optimize resource utilization and provide superior customer service. The underlying business model incorporates both geographical and organizational hierarchies for forecasting, tracking and analysis in order to provide direct linkage and accountability across the organization - from Corporate VPs, to each of the Director Organizations, to Managers and Team Leaders, and ultimately to the front-line employee. The premise being that everyone in the organization will share a measurable piece of the overall goals and commitments for optimum performance. Background: Telecom companies today are faced with a myriad of challenges on all fronts. Pricing pressures, technology choices, declining margins, demanding customers, unreliable data, cash management issues, etc, have impacts across the entire organization. In addition to these challenges, capital markets are no longer the bonanza of needed cash infusions that they were just a short time ago, thereby virtually paralyzing any and all strategic, and tactical, decision making and deployment. What is an Executive to do? Here are the leading operational management challenges that our clients have recently shared with us:
FORTUNE was developed specifically with these Operations challenges in mind. Market research conducted in this area confirmed the need "… for a well designed, operationally focused budgeting and forecasting tool in both the CLEC and ILEC markets." (Gartner White Paper for 4-tel.com, Inc., titled: "Market Research Study for the FORTUNE Tool", July 2000). |
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