In Bell Canada Field Management Services, the environment demands that effective and timely business decisions be made on a daily, weekly, and monthly basis across the province. We found our traditional 'tools' (corporate reporting systems and local spreadsheets) were not able to address our ongoing performance improvement needs and constant budget refinements.

4-tel.com have stepped up to this challenge and delivered a solution that does everything we wanted from the bottom up. They have met our requirements from the front line to the General Manager entity. This decision support system tool is very flexible, user friendly, and has been well received by the Operations organization. Our relationship has truly been a partnership to build and deliver the FORTUNE solution project.'

Mike Mifsud
General Manager
Bell Canada

'FORTUNE will allow Verizon to better manage our large amounts of data, optimize that data, thus enabling our management team to make timely, well-informed business decisions. 4-tel.com was chosen for their unique telecom expertise and for having the FORTUNE solution available in the right place at the right time.'

Mike Peelman
Director - Performance Assurance
Verizon Network Operations