Cellular & Wireless

For years, the wireless market in North America has battled for customers on the basis of technology and pricing, with more recent strategies involving bundled services and simple pricing structures.  Add to this the merger and acquisition activity of late and the explosive growth of wireless data applications, and this market is now entering its most important years of evolution.

That is where 4-tel.com can help.  With our staff of highly experienced specialists, we can help guide your company through its largest challenges.  We have 10 members of our staff with wireless experience, 7 of who have in excess of 25 years of industry work history.  They have worked for cellular and paging providers both here in North America, and in Europe, Latin America, the Caribbean, and Saudi Arabia.

On one particular assignment for a start-up wireless communications company in Brazil, one of our consultants project managed the network design and installation, including test case design and deployment.  He designed and documented the feature functionality, from a Network and a Marketing viewpoint, as well as created a troubleshooting database for the transition to the in-service environment.  In addition to this he utilized his vendor management skills to successfully manage the relationship with Ericsson pre-and-post launch, all to his client’s full satisfaction.

Another member of our professional consulting team built, from scratch, the customer service and billing departments for a start-up cellular provider in the state of Montana.  He managed to do so in a very compressed timeframe, after which he assumed the day-to-day management responsibilities of these departments along with the collections and service roaming groups.  He next took on responsibilities for 14 decentralized Customer Service and Billing departments, where he established procedures and monitored their compliance.

With respect to the Canadian market, the call centre and billing process design expertise of a member of our team was utilized by a major Canadian wireless carrier to determine the best system architecture approach to be used to meet future market demands.  Our experienced professional researched the market, managed the RFI process, analyzed results and led workshops to rate the various options available.  The ultimate recommendations she made were sound, prudent, and met with the full satisfaction of her client.

These three examples demonstrate the depth and breadth of the experience we have at our disposal to meet your company’s needs.  Be it a project management role, back-office support systems and processes design, or network technology selection and integration, 4-tel.com can find the right people to meet your project teams’ requirements.

4-tel.com – your sole source for telecom talent.