Global Experience

We are a Canadian based company with Headquarters in Toronto, and having small satellite offices in Calgary, Denver, and Chicago.  Our consultants reside right across North America, and they are eager to assist clients around the globe.  Our philosophy on customer service is a simple one:  “We want to provide our customers with the best available talent in the telecom industry, regardless of geography.  By doing so, and by utilizing our industry best BPO methodology, we provide our clients the best value for their consulting dollar  -- period!”  And to ensure our customers’ complete enthusiasm with our services, we encourage them to meet with the selected consultants before engaging them in any project work to verify that the “fit” is mutual.

By employing this approach, we are able to service clients across North America and even around the world. Our customers benefit because they are not limited to the talent living in their local area.  And our consultants also benefit as they gain invaluable experience working in different markets under different regulating bodies, experience which they then share with their clients on subsequent assignments.

North America:

We have an enormous amount of experience in the North American ILEC, CLEC, IXC, CAP, Cable, and Wireless markets, in all operational areas.  In financial and regulatory matters we have consulted as a Subject Matter Expert to MCI and AT&T on the validity and accuracy of ILEC cost studies for local competition.  We assisted in the development of a Computer Cost Model to represent activity based non-recurring costs, in addition to preparing and presenting testimony before various State Public Utility Commissions.

In a Project Management role for a major call center scheduling and consolidation project for a Canadian LEC/IXC, we conducted product evaluations and selection, vendor management, business process redesign, union and contract negotiations, control center consolidation, and software development for interfaces to an Automatic Call Distributor (ACD) and to the payroll system. This project resulted in the reduction of over 30 physical locations to less than 10, which worked together to perform as one virtual call center.

One of our consultants, as Assistant Vice President of Operations at NYNEX, managed the largest telecommunications construction project in the United States, as described in a cover story of TELEPHONY magazine.  The project was part of Boston’s central artery reconstruction effort, with the telephone infrastructure affected carrying more than 17 million calls per day.  In addition to the tactical aspects of the project, he was responsible for negotiating all of the required contracts for reimbursement with the Massachusetts DPW and Federal Highway Administration.

Another one of our consultants was responsible for developing a 3-year strategic plan for a major U.S. cable operator as it faced increasing competition and the need to broaden its product line beyond analog cable. We have also played an integral role in helping a major cable company to establish a separate business entity to address the emerging CLEC market in Canada.

Europe:

Our consultants have had a great deal of success in leading projects all across Europe.  On one particular assignment, one member of our staff was responsible for defining the user requirements for the generic provisioning of services on a UK telephone company’s Intelligent Network. This task involved conducting risk assessments, and developing cost/benefit analyses for the proposed business processes.

On an engagement for CasTel - a new entrant to the Netherlands integrated Telecommunications and CATV market place - another one of our consultants was responsible for the creation of a Customer Care department.  His role covered all aspects of Customer Care with specific emphasis on the selection and implementation of a subscriber billing, order processing and fault management system.  It also included the development of an Installation Control Centre and a Network Operations Center and all associated business practices.

Our people have also led complex system integration projects, in particular one for Cable & Wireless.  We successfully project managed the integration project for the IBM – Integrated Customer Management System (ICMS) with that of three acquired companies, which included the responsibilities for the Network tracking system, the Service/Fault Reporting/Tracking system, and the assessment of the new Subscriber Management Systems on behalf of the Engineering and Operations groups.

Emerging Markets:

The experience of our professional staff is not limited to North America and Europe, but extends to all parts of the world.  Because our people are the best in their respective fields, they are in high demand not only here in North America but also around the globe.

For example, one member of our staff was recruited to project manage the network design and installation, including test case design and deployment, for a start-up wireless communications company in Brazil.  He designed and documented the feature functionality, from a Network and Marketing viewpoint, as well as created a troubleshooting database for the transition to the in-service environment.  In addition to this he utilized his vendor management skills to successfully manage the relationship with Ericsson pre-and-post launch.  Another one of our consultants was responsible for defining the user requirements for several Operational Support Systems for the launch of a new telephone company in Rio de Janeiro, with a particular focus on service provisioning and service assurance processes.

Another member of our professional consulting team spent several years in various Assistant Director positions in Saudi Arabia, where he was responsible for the line billing of over 2 million business and residential customers and provided consulting for Saudi Telecom on developing the billing systems, methods, and procedures to handle the phenomenal growth in phone lines from 115,000 to 1.5 million.

If your company needs a better workflow management system, then consider the experience of one particular member of our staff who developed a workflow management product for Sprint’s Central Office and Installation technicians with full integration to legacy systems.  He has managed the development of a similar system for several North American LECs/IXCs, and has consulted on these systems in Mexico and Puerto Rico.

Our people have led projects in South America and Africa for start-up companies.  They have engineered new processes and integrated new operating systems in Saudi Arabia, the U.K., the Caribbean, and the Netherlands. They have done everything from strategy development and process re-engineering, to project management and network design for all types of telecom companies around the world in a consulting, middle management, and senior management capacity.  Perhaps most importantly, they accomplished all of this, and a whole lot more, with an enthusiasm, dedication, and commitment to excellence that motivated every other team member to be the same.  If imitation is indeed the highest form of flattery, then each one of our consultants has reason to be proud.

So, whether your next project requires talented individuals with international experience, or if you simply believe that a global perspective is something that could somehow benefit your project team, then give us a call.  We’ll work with you to find the best blend of skills and experience that will best address the challenges your company faces.

4-tel.com:  best-in-class consulting with the experience you need.