Inter-Exchange Carriers

Times have never been more interesting for IXCs, with full-fledged competition in all parts of the world, a plethora of merger and acquisition activity, the uncertain future of IP as a replacement for traditional long distance services, and the growing demands being placed on network capacity to support a variety of data-related applications.

At 4-tel.com we have the expertise to help you overcome these and the many other challenges that your company faces.  Our staff of 45 hand-selected IXC war veterans has over 1,000 years of total industry experience.  They have created, managed, and integrated call centers, designed and implemented complex networks, selected and integrated OSSs with multiple legacy systems, installed workforce management systems, created corporate strategies, along with virtually every other conceivable operational task.  They have performed these services at all management levels for leading IXCs all around the world.  And they are eager to apply all that they know for your company’s benefit.

As an Associate Director for one of North America’s largest IXCs, one member of our staff designed and implemented a Direct Marketing Centre, the country’s largest call centre at the time, with 625 positions in 3 sites.  This major undertaking included assessing predictive dialing platforms and designing system enhancements to improve standard call center benchmarks that significantly increased the number of calls per agent.

Another consultant, in his role as a Senior Manager of Carrier Relations at another leading IXC, was responsible for all Interconnection and Service Level Agreements with the company’s suppliers in the eastern part of the country, while a new addition to our team created a Program Management Office at a leading Canadian IXC to lead the sales and servicing efforts for the company’s Fortune 100 customers.

Our staff has developed and introduced new technologies for this market; in particular, a new call forwarding and push notification product that supports a WEB interface.  This product is currently being used by Pacific Bell, RMI, and EMC2  -- the disk storage company.  He also developed a workflow management product for a large U.S. IXC’s Central Office and Installation technicians with full integration to legacy systems, and he managed the development of a similar system for other IXCs in the U.S. and Canada, while consulting on these systems abroad.

These examples of the kinds of experience our consultants have are but the tip of the iceberg.  To learn more, please submerge yourself in our website.

4-tel.com – solution masters for the IXC market.