Competitive Local Exchange Carriers

Recent research that we have had conducted on our behalf indicates that operational issues continue to take top priority for most new CLECs.  Business processes such as Order Delivery, Billing and Collections, Network Operations, and others, continue to under-perform with discontented customers the end result.  Investors and senior executives alike are demanding better performance measures and an improved bottom line, knowing full well that the two demands work hand-in-hand.

At 4-tel.com we have the experience and expertise to make a difference to your company’s bottom line.  With nearly 30 consultants on staff each having more that 20 years of industry experience, we have the been there, done that background that is so valuable to today’s CLECs.  From OSS deployment and process design, to market strategy development and market preparedness analysis for existing, non-telco companies, our consultants have literally done it all.  And they have done it all over the world.

For instance, one of our consultants was engaged with a leading U.S. Inter-Exchange Carrier (IXC) as it prepared to become a functional CLEC, where he program managed the design/redesign of the company’s business strategy associated with the deployment of CLEC equipment co-locations.  He also played the role of Subject Matter Expert  (SME) on the asset integration during the company’s merger with an international carrier, and was responsible for the development of equipment designs, cost models and process flows for Network Engineering, Network Operations and Customer Service.

On a project for a Canadian cable operator, one member of our team held project management responsibilities as the company positioned itself as a CLEC in the newly deregulated local access marketplace. On another assignment, he was responsible for the process design and systems implementation of a new carrier’s back office service bureau for the emerging CLEC marketplace. This assignment required designing an end-to-end process flow to facilitate both the service order and trouble ticket management of disparate CLEC network operations via a singular outsourced service bureau.

These are but 2 of dozens of examples of the experience we have on hand for your company’s benefit.  Please contact us to discuss the particular challenges your company faces, and find out how 4-tel.com can make a difference.