Cable & Broadband

Today’s ongoing transformation of the telecommunications landscape, complete with emerging technologies such as ADSL, voice over IP, wireless data and many others, is also apparent in the cable TV market. Cable TV service providers wrestle daily with strategies on service bundles, access to the Internet, transformation to a CLEC, and the impact of digital TV.

The ideal telecommunications consulting company for this market would include staff members with not only some work history in the Cable TV market but also experience in the other telecom markets, for all of these markets are more closely tied together today than ever before. And 4-tel.com has just that blend of experience. We have 12 consultants with work experience in the Cable TV industry, 9 of whom have in excess of 20 years of telecommunications background.

As the Senior Consultant on a project for a cable company, one of our consultants played an integral role in designing and documenting the business processes for the customer care and billing functions, as her client prepared to enter the telephony market. She provided the process and documentation of workflows for all departments involved in the service order and billing functions, while playing the lead for the preparations needed to reorganize the Call Center (including system access and employee training) to handle the telephone customer inquiries.

Another member of our team’s most recent achievements include developing a 3-year strategic plan for a major U.S. cable operator as it faced increasing competition and the need to broaden its product line beyond analog cable. He also created and led the execution of the marketing strategy for a U.S. cable MSO as it attained CLEC status for the introduction of bundled cable-telephony services. On an overseas assignment, he was responsible for staff recruiting, developing a business marketing and sales operation, and generating an 800% revenue increase over a three-year period for a European cable-telephony start-up.

Whether your firm is a start-up, or an established cable company that needs help in developing strategy or in improving operational processes, give us a call and find out how we can help.