The only constant in the telecommunications industry is change, and those companies that best adapt to their changing environment are most likely to flourish.  The changes that organizations are facing today are caused by a number of factors, including:  adoption of new technology, development of new service offerings, implementation of new operating systems and operating support systems, transformation of business processes to better serve customers in this increasingly competitive marketplace, and merger and acquisition activity.

At 4-tel.com we have 18 wily veterans on staff that have successfully guided companies through these types of changes all around the world, two-thirds of whom have been planning and implementing change programs for more than twenty-five years.  The companies that they have helped include:  Bell Canada, Ameritech, US One, Deutsche Telekom, MCIWorldcom, US West, Amtelecom, AT&T Canada, and Bell South, to name but a few.

The leading organizational change managers share common traits:  vision, organization and communication skills, an understanding of how the entire organization functions, and a tenacious spirit to see the transformation through to a successful completion.  Our consultants embody these traits, as evidenced by one consultant, while President of his company’s under-performing CATV and ISP business units, implemented far-reaching improvements to the provisioning and maintenance operations, while developing strict budget control systems.  His ability to manage the changes needed in the organization to support these improvements resulted in a significant turn-around in the performance of these two business units.

In a non-telco engagement, one of our consultants utilized his change management skills to lead the successful merger of a smaller bank with one of Canada’s largest banks. His duties included directing the business process re-engineering and the organizational change requirements of such an enterprise transformation. His success was the highlight of the bank’s 1998 annual report, which proclaimed the 12-month program as “one of the most successful initiatives in the entire history of the company”.

These are but two of the successes our people have had in managing organizational change.  If your company requires expert, experienced help to guide it through an important transformation, then look no further than 4-tel.com. If you know our name, you know how to find us.