Sound business strategies often fail, in most part due to poor execution.  In responding to challenges in the super fast-paced telecommunications market, many companies neglect to get all parts of the organization fully prepared to support the new business processes.

That is where your company can take advantage of 4-tel.com’s stable of experienced professionals.  They have the “been there, done that” background that is so vitally needed in today’s consulting community.  With more than 2-dozen corporate infrastructure experts at our disposal, we can undoubtedly provide you with the exact skillset required to best help you overcome your immediate projects’ needs.  Our people have implemented the necessary corporate support strategies in their positions at the most senior levels of today’s top high-tech companies, as well as in their new consulting profession.  Teligent, Ameritech, Bell Canada, Cable & Wireless, Saudi Telecom, US One, Pacific Bell, and AT&T are but a few of the telecom companies that have benefited from their corporate infrastructure savvy.

On a project for a major telecommunications carrier, one of our consultants redesigned the customer service processes, which included major system enhancements, the creation of operational metrics and their tracking mechanisms, and the end-to-end management of their design and implementation.  The improvements to the business processes resulted in a 39% reduction in management staff, and a 20% reduction in operating costs, with a corresponding improvement to the customer service performance metrics.

For a start-up provider in competition with the PTT in the Netherlands, another one of our experts successfully, and on budget, selected and implemented a Subscriber Management System and a new telephone switch.  He also determined and implemented a billing system and associated operational processes, in addition to implementing procedures for fault detection and clearance.   It was his leadership, experience, and knowledge of the cross-functional inter-workings of a telecom provider that earned him the contract, and ultimately his customer’s appreciation.

At a large U.S. LEC, one of our consultants led the process re-engineering effort that affected over 16 million customers.  The process changes that he designed and implemented for the maintenance and technician workforces resulted in the handling of 1 million additional work requests with 4,000 fewer people, with an annual cost savings of several million dollars.  His success in process implementation has led to international speaking invitations and additional consulting contracts around the world.

These examples impacted upon hundreds of systems and business processes and affected the work routines of thousands of employees.  The projects were initiated in different countries for different types of telecom providers with their own unique business challenges, but they all had one thing in common:  they were led by the best minds in the business, which ultimately resulted in their successful resolutions.

Have your next project be the most successful one yet.  Choose 4-tel.com as your talent agent, and let our Best-in-Class consulting services leverage the brainpower your company needs to excel in the new millennium.