One of the biggest challenges for most, if not all, telecommunications companies is to deliver services to customers on time, defect-free, and as ordered.  In today’s fast-paced society, individuals and businesses alike need and expect timely delivery of services, whereas the service providers need to deliver services as efficiently and effectively as possible to maintain profitability and build customer loyalty.

At 4-tel.com we have nearly three-dozen consultants with more than 20 years of experience in engineering, implementing, and managing service delivery mechanisms and sub-systems.  They have designed everything from simple, point-to-point, analog networks to Toll Free and Virtual Private Network services right around the world.

While on assignment in Brazil, one of our consultants was responsible for defining the user requirements for several Operational Support Systems for the launch of a new telephone company in Rio de Janeiro, with a particular focus on service provisioning and service assurance processes.  Another consultant was engaged to assist Lucent Technologies evaluate and Beta test their new TMS5 back office OSS with the largest private telecommunications network in the United States.  His responsibilities on this assignment included the development of Best Business Practices for the customer contact, order management, service activation and technician dispatch business.

Whatever your company’s service delivery challenges might be, we have the talent at 4-tel.com to ensure that your ultimate business objectives are achieved.

4-tel.com – helping you to achieve more than just on-time delivery.