E X P E R I E N C E Core Competencies:    Program Management / 4-TAÉ Methodology    Program Management Office Infrastructure    Business Architecture / Strategic Planning    Organizational Change Management    System Integration / Vendor Management    Budget & Results / Operations Management    Marketing / New Product Implementation    Training Development and Delivery Telecom Industry Disciplines:    Customer Care / Call Centre / Billing    Service Activation / Order Management    Workflow / Workforce Management    Network Operations / Maintenance / Engineering    Marketing / Business Planning    Sales / Sales Operations & Training    Finance / Decision Support    Corporate Infrastructure    Regulatory / Audits M A R K E T Local Exchange Carriers (ILEC/RBOC/PPT) Competitive Local Exchange Carriers (CLEC) Interexchange Carriers (IXC) Competitive Access Providers (CAP) Cellular and Wireless Cable and Broadband Internet Service Providers C O U N T R Y Canada United States Europe Pacific Rim Caribbean Latin America Middle East & Africa Asia & India